We place great importance on professional and friendly communication. Our staff are trained to remain calm even in stressful situations and to give every visitor their full attention. Through clear processes and good organization, we ensure that all guests are treated with respect and courtesy, even during busy times.

Our staff are trained to respond flexibly and solution-oriented to unexpected situations. We regularly train our employees in dealing with difficult visitors and conflict management to ensure such situations are handled professionally and confidently. In case of escalation, we rely on clear protocols and, if necessary, support from security personnel to ensure the smooth operation at the reception.

We strictly adhere to data protection and confidentiality. All employees are trained in the applicable data protection regulations and are obliged to handle sensitive information discreetly. Additionally, we use secure systems for managing visitor and employee data to ensure that no unauthorized persons gain access to confidential information.

Our reception staff have a solid education in communication and customer service, along with several years of experience in reception duties. They are trained in office organization, telephone management, and visitor assistance. Furthermore, they are multilingual, enabling them to professionally assist visitors and callers in multiple languages. Additionally, they have completed further training in conflict management, data protection, and security to ensure they meet the diverse demands of a professional and international reception service.

Our company places great importance on the continuous training and professional development of our reception staff. We regularly offer workshops and training sessions in customer service, office organization, and conflict management. Especially in language skills and international communication, we support our employees through specialized language courses and intercultural training. Additionally, we provide clear career paths that enable you to advance into more responsible positions within the company. Your development is important to us, and we actively support you in this process.